Wondering what separates reliable IT support from the rest? Is it lower costs? A flat-rate deal? At Divergys, we believe there are numerous factors that distinguish great providers from the rest, but when clients switch to us, they often share the same feedback. The issue isn’t that they weren’t aware of their previous poor support; they simply didn’t recognize what good support entails.
Today, we're sharing the 10 things that top-tier IT providers consistently do. It's time to move past enduring tech headaches and subpar service that could jeopardize your business. Exceptional IT providers...
1. They pick up emergency calls promptly.
In urgent situations, waiting on hold or leaving a message just doesn’t cut it; immediate help is crucial. Dependable IT providers understand this urgency and either answer calls immediately or respond within 30 minutes.
2. They are consistently easy to contact and highly responsive for non-emergency issues.
Are they readily available for minor tech hiccups? One way to gauge this is by asking around the office. If your team is constantly frustrated or experiencing long wait times, it’s a red flag.
3. They offer after-hours support.
At a minimum, any reputable IT company should be available during standard business hours, but many executives work beyond the 9-to-5 schedule and need support during evenings and weekends. Great IT companies ensure availability round the clock.
4. They proactively monitor your network.
You shouldn’t have to be the one alerting your IT provider to problems. Their team should be monitoring your systems for issues like downtime or breaches and presenting you with proactive solutions.
5. They have a user-friendly system for managing IT issues.
Can you easily submit requests through their system? A well-designed ticketing system simplifies the process, ensuring that your issues are addressed promptly.
6. They prioritize cybersecurity.
If your IT team hasn’t presented a plan to protect your business from cyber threats, they may not be equipped to provide the level of support you need, putting your business at risk.
7. They provide detailed invoices that clearly explain what you are paying for.
Do you know what you’re paying for? It's not just about knowing the bottom line; it's about understanding the value you're receiving. A reputable IT provider ensures that each line item on your invoice is explained clearly, so you know exactly what services you're paying for and why. This level of transparency builds trust and allows you to make informed decisions about your IT investments. Additionally, they are open to discussing any questions or concerns you may have about the charges, further demonstrating their commitment to your satisfaction and peace of mind.
8. They carry insurance to protect you.
It's not just about having insurance; it's about having the right kind. A top-notch IT provider understands the risks involved in handling your sensitive data and technology infrastructure. That's why they carry comprehensive insurance coverage, including cyber liability and errors and omissions (E&O) insurance. This coverage not only protects you in the event of data breaches or cyberattacks but also ensures that you're covered if mistakes or oversights occur. Before partnering with an IT provider, don't hesitate to ask for proof of their insurance coverage and take the time to review the policy details. It's a proactive step that can save you from potential headaches down the line.
9. They conduct regular backups and test restores.
Backing up your data is important, but it's not enough on its own. A reliable IT provider understands the importance of regularly testing those backups to ensure they're working properly. By conducting periodic test restores, they can verify the integrity of your data and confirm that it could be restored in the event of a disaster. This proactive approach minimizes the risk of data loss and ensures that your business can recover quickly from any unexpected events. When evaluating IT providers, inquire about their backup testing procedures and frequency to ensure your data is in safe hands.
10. They deliver projects on time and within budget.
While unexpected issues may arise, great IT providers communicate promptly and work diligently to adhere to timelines and budgets. They take the time to accurately estimate project timelines and costs upfront, so there are no surprises along the way. If unexpected issues arise during the project, they communicate promptly and work diligently to find solutions that keep the project on track. By adhering to deadlines and budgets, they demonstrate their reliability and commitment to your satisfaction. When selecting an IT provider, look for a track record of successful project delivery and satisfied clients to ensure you're partnering with a team that delivers results.
It’s time to say goodbye to subpar IT service. Experience dependable, reliable IT support with a FREE Network Assessment. We’ll identify areas for improvement and provide actionable insights to enhance your business technology.
Ready to get started? Click here to book your free assessment or call our office at 281-771-0679.
